10 Jan

This fourth of five solutions portfolio/benefit suite posts focuses on:
Business Operations Solutions Portfolio – The Imperative to Manage Back-office, Cost and Production Center Resources with Bottom-line Impact Improve overall office efficiency and information and communications flow. Objectives include prevent costs, reduce, control expenses while increasing efficiency and production quality

• Customer support, appointment, collection, feedback, help-desk and other back-office multimedia contact (call) centers (ACD)
• Automated staff scheduling, shift notification, promotions and other announcements through virtual voice mail boxes or dedicated phone numbers or direct in departmental access
• Call coverage suite with simultaneous or sequential ringing, ringing phone pick-up, flexible call forward, queuing, routing, distinctive ringing and flexible transfer with ring-back
• Cost effective trunking, station set allocation, feature access, line access and toll restriction to reduce operating costs
• Employee productivity management suite to eliminate inter-office calling charges, least cost routing, toll restriction, feature access and dialing limitations to reduce costs
• Flexible account codes for customer bill back or department cost allocation
• Optional relay service for door lock, door intercom and alternative ringers/bells or chimes