With brick-and-mortar retail operations racing to compete online, it’s easy to think that conventional communication is taking a back seat. Studies suggest that direct customer communication is at the forefront of your business’ success.
For retail and distributors, communication with team members and loyal shoppers is paramount.
With a voice over internet protocol (VoIP) system, technology is changing how we travel, make reservations, and purchase services. Whether your organization is a big-box store or a small franchise, an internet-based phone system provides benefits that traditional phone systems can’t deliver.
ComNet Solutions provides VoIP systems that enhance security, cut costs, increase productivity, and promote scalability in your organization.
Who We Serve:
Serving a variety of retail organizations, from department stores to local boutiques, we understand that employing the right technology means more happy customers and more returning customers.
The Challenges You Face & The Solutions We Provide:
When a customer visits a store, they expect friendly and helpful customer service. By employing a VoIP system, your organization can create a personal touch for each customer.
A VoIP system can assist retail organizations by customizing their phone menus to serve customers better, allowing customers to leave voicemails, and communicating with team members from other store locations.
A VoIP system is a budget-friendly way to unite different locations with minimal equipment, and without worries of repairs or extensive maintenance issues.
Being able to communicate across teams, organizations increase productivity and enhance the overall customer experience.
Other functions include call recording, which is beneficial for training, and personnel grouping for foreign language assistance.