VOIP Telephone System Solution Portfolio – Business Performance

VOIP Telephone System Solution Portfolio – Business Performance


This third of five solutions portfolio/benefit suite focuses on:
Business Performance Solutions Portfolio – The Imperative to Drive Front-office, Revenue and Service Center Performance with Top-line Impact
Enhance incoming caller access, service and compete aggressively through positive customer experiences. Objectives include driving customer acquisition, sales, revenue, profit, and improving productivity and service.

  • Research, marketing campaigns, sales, and service multimedia contact (call) centers (ACD)
  • Information and communications security suite to include encryption and other industry specific privacy regulation compliance capabilities
  • Virtual trunking, direct in lines, priority routing, flexible call answering, camp-on with routing and ring-back options and other inbound call management capabilities
  • Call handling suite through attendant consoles, direct station selection/BLF, caller ID, automated attendant and flexible interactive voice response
  • Inbound and outbound call detail capture, reporting and automated or on-demand system wide or individual station voice call recording with warning
  • Personnel locater suite through phone, zone and all page, page park with flexible pick-up and hands-free voice announce and calling
  • Multiple tenant service with flexible numbering, system and station feature allocation and other potential revenue stream capabilities
  • Internal and external emergency (security) alarms, stations and first responder notification
  • Station user and customer conference and collaboration anywhere, anytime (personal email) with optional multimedia conferencing
  • Automated appointment scheduling, customer notifications (alerts), promotions and appointment confirmations through virtual voice mail boxes
  • Customer experience suite with music (file based), recorded announcement, event notifications, caller options and other on-hold applications
  • Inbound call routing suite through scheduled or on-demand time-based, skills-based and other flexible call routing capabilities
  • Variable night modes with caller routing and station ringing or forward options

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