Dec

Virtually any, often uncontrollable external force of business change that impacts small and medium business (SMB) today falls into one of the six categories listed below. An obsolete communication (Phone/voice) system and network that is not updated, integrated with your information (Computers/data) system and aligned with your business can often compound the negative impact of these forces on your business. A telephone system deploying VOIP technology integrated and aligned can help harness these forces, drive business performance, deliver positive customer experiences and provide a competitive adangage while managing operational costs.
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Dec

This blog is provided to help small and medium business (SMB) decision makers and recommenders support a safe and sound decision on the replacement, integration and alignment of their telephone system hardware, networks, services, software, applications and a supplier partner. Based on years of ICT sales and acquisition experience, most decision criteria fall into one of these five decision dimensions. Place a number next to each element in the order of priority to you and your decision with “1” being the highest priority. We have placed them in the proper order based on extensive experience but you may have an alternative order. Feel free to add additional decision elements that are unique to your situation and not identified here.
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Dec

This blog with help small and medium business (SMB) business decision makers and recommenders to determine if telephone system replacement, integration and alignment is right for their business at this time. It can also support the cost justification of the upgrade or replacement of the company’s voice and/or data systems and/or external network at this time. Place a “Y” for yes or an “N” for no next to each of the four qualification criteria and a checkmark next to each element that validates that answer for the applicable qualification criteria.
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Dec

This post is designed to provide small to medium business (SMB) decision makers and influencers with a proven, safe process for upgrading or replacing their aging telephone system, integrating it with their information (computers/data) systems and aligning it with their business to drive business performance at all levels. It identifies the process and the benefits of following the process to a safe and sound telephone system investment. Use this post to identify which step in the process you feel you are currently in and what the next step might be for your business.

Telecommunications System Replacement ProcessComNet Customer Lifecycle Experience Commitment
Outlined below are the steps to the proven telephone system replacement, integration and alignment process integrated with the exclusive ComNet client lifecycle experience commitment.
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Dec

While today’s highly competitive telecommunications landscape offers many options for businesses, there are really only four basic source categories with many providers within each category. Although options are good, it is important to have a clear understanding of those options so that you can make informed decisions based on your specific business needs, technology requirements, initial investment, lifecycle support requirements and ongoing operating budget. Our experience suggests that the best decision is one that is based on the highest value premise and lowest risk for your size and type of business and your current technology infrastructure and network situation.
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Dec

As rapid technology evolution drives costs down and speed, power and functionality up, return on investment from legacy (older) telephone systems may be appealing but can erode rapidly and even begin to require substantial end of valuable life reinvestment. Return on Investment Erosion (ROIE) can happen quickly and quietly without a lot of notice resulting in a non-responsive system and network.
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